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The success of managing solutions covering claims, either being originated from damage or as a result of total loss, depends fully on how they are conducted, in conjunction with the claims department of the shipping company. In certain cases, the process of claims, reach a characteristic investigation, because they are based on hypothesis and therefore, have to be analyzed very carefully by professionals with vast and practical experience in the subject, so that the causes can be duly proved.

Generally, processing of these claims take a long time and require much patience.

We emphasize that in an historical point of view and also statistical, the majority of claims processed, end up being resolved by means of commercial negotiations, with the aim of maintaining the commercial relationship between the shipper and the shipping company.